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Credit &amp; Collection / Customer Relations ExecutiveJob Title: Credit &amp; Collection &amp; Customer Relations ExecutiveDepartment: Finance / Sales AdministrationReports To: Finance Manager / General ManagerLocation: Dubai, UAEEmployment Type: Full-TimeJOB SUMMARYWe are looking for a motivated and results-oriented Credit &amp; Collection &amp; Customer RelationsExecutiveto manage customer accounts, follow up on outstanding payments, maintain accurateaccount records, and provide professional customer service.The ideal candidate should have strong communication and interpersonal skills, experience incollections and administration, good attention to detail, and the ability to work independently in a fast-paced environment. Experience in sales support and customer relationship management will be anadvantage.KEY RESPONSIBILITIES1. Credit &amp; CollectionsFollow up with customers regarding outstanding invoices and overdue payments.Conduct professional collection calls and communicate payment terms, approved paymentchannels, and applicable penalties.Maintain accurate and updated customer statements of account.Monitor customer payment status and follow up proactively to achieve collection targets.Escalate long-outstanding or problematic accounts to management.Maintain proper records of collection activities and customer commitments.Support the preparation of monthly collection and account reports.2. Customer Service &amp; Relationship ManagementHandle customer inquiries through telephone, email, and other communication channels.Build and maintain positive relationships with customers.Resolve customer concerns related to accounts, payments, orders, and services.Provide clear information regarding payment procedures and company policies.Ensure a high level of customer satisfaction and professional service.3. Administration &amp; Data ManagementPrepare and maintain customer records, statements, reports, and other administrativedocuments.Verify information and ensure accurate data entry into company systems.Prepare monthly standard reports and ad-hoc reports as required.Maintain organized documentation and support internal administrative processes.Assist management with account-related information and reporting.4. Sales &amp; Commercial SupportSupport the sales team with customer account information and follow-ups.Assist in maintaining existing customer relationships and identifying opportunities for additionalbusiness.Communicate with customers regarding products, services, payment terms, and account status.Support promotional and marketing activities where required.5. Team &amp; Operational SupportCoordinate with Finance, Sales, Administration, and other departments to resolve customer andaccount-related issues.Work effectively with minimal supervision.Assist colleagues and contribute to overall team performance.Maintain professionalism and accuracy while working under pressure.KEY PERFORMANCE INDICATORS (KPIs)Collection efficiency and achievement of monthly collection targets.Reduction of overdue customer accounts.Accuracy and timely updating of statements of account.Timely completion of reports.Customer satisfaction and response time.Accuracy of data entry and documentation.Effective coordination with Sales and Finance departments.REQUIRED QUALIFICATIONS &amp; EXPERIENCEBachelor’s degree in Information Technology, Business Administration, Finance, Accounting, or arelated field.Previous experience incredit and collections, customer service, administration, salessupport, or financial servicesStrong written and verbal English communication skills.Good knowledge of Microsoft Office and general computer applications.Strong data-entry and administrative skills.Excellent interpersonal and customer service skills.Ability to work independently with minimal supervision.Ability to work under pressure and meet deadlines.Strong attention to detail and organizational skills.PREFERRED EXPERIENCEExperience handling customer accounts and payment follow-ups.Experience preparing statements of account and collection reports.Experience working with CRM, ERP, accounting, or database systems.Previous team-lead or supervisory experience.Experience in sales and marketing support.

Credit & Collection & Customer Relations Executive

Confidential

<h2>Role Overview</h2>We are seeking a Comprehensive Support professional to provide operational and administrative support to an autonomous vehicle operations team.The position will help strengthen and standardize internal operational processes while coordinating the full personnel lifecycle, including onboarding, training, day-to-day workforce management and offboarding.<h2>Key Responsibilities</h2><ul><li>Work collaboratively with operational teams to standardize and strengthen internal support functions.</li><li>Support the development and implementation of internal management policies based on operational requirements.</li><li>Coordinate administrative and operational processes across the team.</li><li>Manage and organize full-cycle personnel processes.</li><li>Coordinate onboarding requirements for new employees.</li><li>Support employee training and operational readiness activities.</li><li>Assist with day-to-day workforce and on-the-job management processes.</li><li>Coordinate employee offboarding activities.</li><li>Maintain accurate personnel and operational records.</li><li>Support continuous improvement and standardization of internal processes.</li><li>Provide general coordination support to ensure effective day-to-day team operations.</li></ul><h2>Candidate Profile</h2><ul><li>Previous experience in operations support, administration, HR coordination, workforce coordination or a similar role is preferred.</li><li>Strong organizational and administrative skills.</li><li>Experience coordinating onboarding, training or employee processes would be advantageous.</li><li>Strong communication and stakeholder coordination skills.</li><li>Ability to develop and follow structured internal processes.</li><li>Good documentation and record-management skills.</li><li>Comfortable working in a fast-paced, technology-driven operational environment.</li><li>UAE experience would be advantageous</li></ul>

Comprehensive Support – Autonomous Vehicle Operations

<h2>Role Overview</h2>We are seeking a Technical Support professional to support the testing and operation of autonomous vehicles, working closely with R&amp;D and Quality Assurance teams.The role will provide operational technical support for vehicle software/version updates, testing scenarios, routes and stop configurations while helping ensure daily testing schedules can be successfully delivered.<h2>Key Responsibilities</h2><ul><li>Liaise closely with R&amp;D and QA teams regarding autonomous vehicle testing activities.</li><li>Provide operational feedback to relevant technical teams.</li><li>Support validation of vehicle version iteration results.</li><li>Assist with the setup and configuration of different vehicle testing scenarios.</li><li>Support route and stop configuration requirements for daily testing.</li><li>Ensure technical preparations support daily vehicle testing schedules.</li><li>Coordinate vehicle software/version updates.</li><li>Ensure required vehicle updates are completed in a timely manner.</li><li>Identify and communicate technical or operational issues affecting testing activities.</li><li>Support continuous improvement of autonomous vehicle testing and operational processes.</li></ul><h2>Candidate Profile</h2><ul><li>Relevant technical background within automotive, engineering, IT, autonomous vehicles or a related field is preferred.</li><li>Experience supporting technical testing, QA, R&amp;D or vehicle operations would be advantageous.</li><li>Good understanding of software and technology-based systems.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to communicate effectively between technical and operational teams.</li><li>Strong attention to detail and ability to follow testing procedures.</li><li>Comfortable working in a fast-paced technology and automotive environment.</li></ul>

Technical Support – Autonomous Vehicles

<h2>Role Overview</h2>We are seeking a Response Center Operator to monitor the operational status of autonomous vehicles and coordinate the appropriate response to incidents, accidents and other operational emergencies.The position requires strong situational awareness, clear communication and the ability to respond quickly and accurately to developing situations.<h2>Key Responsibilities</h2><ul><li>Monitor the real-time operational status of autonomous vehicles.</li><li>Identify and respond to traffic accidents, emergencies and operational incidents.</li><li>Rapidly dispatch emergency work orders to relevant ground support teams.</li><li>Coordinate on-site response activities with operational teams.</li><li>Escalate incidents in accordance with established procedures.</li><li>Maintain clear communication with ground teams during incidents.</li><li>Execute map interruption processes in accordance with operational guidelines.</li><li>Monitor incident progress through to appropriate resolution or escalation.</li><li>Maintain accurate records of incidents, actions and responses.</li><li>Follow established emergency response and operational procedures at all times.</li></ul><h2>Candidate Profile</h2><ul><li>Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.</li><li>Strong situational awareness and decision-making ability.</li><li>Ability to remain calm and focused during incidents or emergencies.</li><li>Excellent communication and coordination skills.</li><li>Strong computer literacy and ability to work with monitoring systems.</li><li>Ability to follow escalation procedures accurately.</li><li>Experience within transportation, automotive, logistics or mobility operations would be advantageous.</li></ul>

Response Center Operator – Autonomous Vehicles

<h2>Role Overview</h2>We are seeking a Vehicle Operations Support professional to coordinate and manage the day-to-day operational requirements of an autonomous vehicle fleet.The role will support vehicle availability, maintenance, repairs, energy/fueling requirements and operational supplies while ensuring vehicle management procedures are consistently followed.<h2>Key Responsibilities</h2><ul><li>Coordinate and manage vehicle-related operational activities within the assigned city or operational area.</li><li>Implement and maintain vehicle management procedures in accordance with established standards.</li><li>Coordinate routine vehicle maintenance and servicing requirements.</li><li>Support vehicle repair activities and follow up on completion.</li><li>Coordinate vehicle fueling, charging or other energy requirements.</li><li>Ensure vehicles are operationally ready and available when required.</li><li>Procure and coordinate vehicle operational supplies and materials.</li><li>Maintain accurate records relating to vehicle maintenance and operational activities.</li><li>Liaise with internal teams and external service providers where required.</li><li>Support the efficient day-to-day management of the autonomous vehicle fleet.</li></ul><h2>Candidate Profile</h2><ul><li>Previous experience in fleet operations, automotive operations, vehicle coordination, transportation or a similar environment is preferred.</li><li>Good understanding of vehicle maintenance and servicing processes.</li><li>Strong coordination and organizational skills.</li><li>Ability to manage multiple operational requirements simultaneously.</li><li>Good communication and record-keeping skills.</li><li>Comfortable working in a technology-driven automotive environment.</li><li>UAE automotive or fleet experience would be advantageous.</li><li>Valid UAE driving licence preferred.</li></ul>

Vehicle Operations Support – Autonomous Vehicles

<h2>Role Overview</h2>The Ground Support Safety Operator will provide on-road safety support during autonomous vehicle testing and operations.The role involves driving designated safety vehicles along assigned routes and supporting the protection of pedestrians, other road users and autonomous vehicles during operational activities.<h2>Key Responsibilities</h2><ul><li>Drive safety/support vehicles along designated operational routes.</li><li>Provide ground-level safety support during autonomous vehicle operations.</li><li>Monitor road conditions, pedestrians, surrounding vehicles and potential hazards.</li><li>Support hardware and software update testing activities.</li><li>Assist during autonomous vehicle road testing and routine road-running operations.</li><li>Support special experience sessions and VIP activities.</li><li>Provide ground support during operational and cloud-cabin testing.</li><li>Communicate potential hazards or operational issues to the relevant teams.</li><li>Respond appropriately to changing road and traffic conditions.</li><li>Maintain safe driving standards and comply with all operational procedures.</li></ul><h2>Candidate Profile</h2><ul><li>Valid UAE driving licence.</li><li>Strong driving record and knowledge of road safety practices.</li><li>Previous experience in professional driving, fleet operations, transportation, automotive testing or similar operations is preferred.</li><li>Strong situational awareness.</li><li>Good communication skills.</li><li>Ability to follow designated routes and operational instructions accurately.</li><li>Safety-focused, reliable and comfortable working in an operational road environment.</li></ul>

Ground Support Safety Operator

<h2>Role Overview</h2>We are seeking a Cloud-Cabin Safety Operator to remotely monitor autonomous vehicle activities and provide real-time safety assessment and intervention from a dedicated cloud-cabin workstation.The role is critical to maintaining safe autonomous vehicle operations and requires excellent concentration, judgement and the ability to respond quickly to potential risks.<h2>Key Responsibilities</h2><ul><li>Remotely monitor autonomous vehicle operations through cloud-cabin and PC-based workstations.</li><li>Conduct real-time safety assessments during vehicle operations.</li><li>Provide timely and effective intervention when required.</li><li>Identify operational risks and issue appropriate notifications or warnings.</li><li>Monitor activities relating to hardware and software update testing.</li><li>Support road testing and routine autonomous vehicle operations.</li><li>Monitor special experience sessions and VIP services.</li><li>Support operational and cloud-cabin testing activities.</li><li>Escalate safety concerns and operational abnormalities according to established procedures.</li><li>Maintain accurate communication with vehicle operators, response teams and other operational stakeholders.</li></ul><h2>Candidate Profile</h2><ul><li>Experience in control rooms, command centres, vehicle operations, fleet monitoring, transportation, security operations or similar environments is preferred.</li><li>Strong situational awareness and attention to detail.</li><li>Comfortable working extensively with PC-based monitoring systems.</li><li>Ability to assess risks and make decisions quickly.</li><li>Strong communication and escalation skills.</li><li>Ability to remain focused while monitoring multiple operational activities.</li><li>Interest or experience in autonomous vehicles and emerging mobility technologies would be advantageous.</li></ul>

Cloud-Cabin Safety Operator

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